The Quality Applications Specialist will assist customers by finding solutions to problems experienced on-site during or post-product delivery.
Job Duties/Responsibilities (The “What”):
- Acts as the main point of contact for customer calls and emails of issues upon installation or after use in the field.
- Works within the internal ERP database to perform daily tasks.
- Determines what customer needs are based on information given in order to determine the appropriate corrective action. Options include re-engineering, quick ships, rework, etc.
- Filters Engineering designs and requested structural changes to the appropriate Project Engineer.
- Manages quick ships from start to finish as needed, while working with the manufacturing department and scheduling personnel.
- Enters cases in CRM to accurately keep records of quality issues and concerns as well as cost of non-quality records.
- Collects, organizes, monitors, and distributes information related to quality and process improvement functions.
- Maintains accurate records of quality to perform Root Cause Analysis to prevent issues internally.
- Manages Quality prevention projects as directed, including audit creation and maintenance.
- Other duties as assigned.
Leadership (The “How”):
- Lives and conducts business by a values-based “walking the talk”. Leads and maintains a high level of consistency between what is said, and what is done. Is committed to the “What” that needs to be done, and also the “How” — the manner in which it is accomplished.
- Is committed to employee engagement and fostering two-way dialogue and active communication with employee owners on all shifts. Is committed to a visible presence with all teams.
- Grasps the power of Employee Ownership, and can relate positively with Employee-Owners. Is able to coach, encourage, support, teach, counsel, correct, and hold accountable.
- Ability to lead and influence. Leads by example and models exemplary behavior, including emotional balance and maturity. Ego is appropriately in check.
- Supports the Guiding Behaviors (Accountability, Customer Focus, Teamwork, Engagement, Ethics, Shareholder Value, and Continuous Improvement) and understands their role in both the external competitive and internal employee-ownership arenas.
- Holds people in high regard. Gains buy-in from team members, is transparent, credible, and trustworthy. Has the courage to tell the truth, and is able to resolve conflict. Encourages skill development and learning.
- Believes that most people want to do a good job, want to be part of a successful company, and desire to contribute to that success in a meaningful way. These influences how the Leader interfaces with others and approaches business challenges.
- Committed to Lean and process improvement. Has a bias for action, is committed to Lean practice and discipline, works effectively with teams, is comfortable with data and utilizing it to influence business decisions.
- 2-year trade or technical school with at least one year of job related experience, 4-year bachelors degree, or 3+ years of experience in construction, manufacturing, steel installation, or fabrication.
- Proficiency with Microsoft software and AutoCAD or similar drafting software (Tekla experience is a plus).
- Ability to read, analyze and interpret documents such as blueprints, safety rules, operating and maintenance instructions, procedure manuals, and fabrication and installation drawings.
- Understanding of mathematical concepts such as basic algebraic equations and fundamentals of plane and solid geometry and trigonometry, as well as a working knowledge of concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
- Effective verbal and written communication skills.
- Must speak, understand, read, and write English proficiently.
- Experience in customer service is a plus.
- Experience in the Material Handling and/or Manufacturing Industry is preferred.
- Physical Requirements include: Twisting, turning, grasping, reaching, kneeling, crawling, pulling, extended periods of standing, ability to lift 50 pounds.
Wildeck, and its subsidiary Ladder Industries, is the largest manufacturer of mezzanines, vertical material lifts (VRCs), industrial ladders, custom platforms, conveyor crossovers, and safety guarding products in North America. Key markets include: industrial and retail distribution centers, manufacturing facilities, warehouses, automotive parts rooms, self-storage facilities, aerospace manufacturing, and other operations. Wildeck designs and supplies equipment and systems that provide safe and efficient storing, lifting, access, and guarding of materials.
We are proud to be part of Holden Industries, Inc., a 100% employee-owned company. Our ownership culture creates the foundation for excellence in serving our customers.
Building on our 40-year history, our focus on high quality, innovation, superior customer service, and lean enterprise/continuous improvement offers employees significant opportunities to learn and advance their careers. Wildeck’s ongoing re-investment in both people and technology has enabled consistent revenue growth and profit stability. This Ownership culture, combined with a highly skilled team, positions us well to meet the challenges our customers face in the markets we serve.
PO. Box 89
Waukesha, WI 53187
Fax: (262) 549-1937
Equal Opportunity Employer